This is key to evolving excellent solutions. There is an apocryphal story that Kennedy was being shown around Cape Canaveral. He asked a cleaner in the toilets what his job was. “I help put men on the moon.”
Bliss Browne helped with the Imagine Project in Chicago. She trained 50 young people who then met 140 Chicago decision makers. Together they identified what was best about the city and how they could continue to make improvements – Chicago Glue.
The European Union is researching sustainable cities. One of the early findings is that cities designed for and with children solve many of the issues of cities.
Everyone – staff, clients, senior people, must be fully involved in long term and day to day thinking, strategy and operations in the jargon.