Command Leadership

http://www.deming.org.uk/downloads/managing_transformation_means_transforming_management_sopk2.pdf

  • Short term thinking
  • Focus on individual functions, instead of end to end processes
  • Arbitrary local targets instead of optimising the way the organisation works together
  • Buying the cheapest components instead of optimising quality and total cost
  • Quality checks at the end or outside the process instead of eliminating waste, failures and errors
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