Deming

http://www.deming.org.uk/downloads/managing_transformation_means_transforming_management

Command leadership

Short term thinking

Focus on individual functions, instead of end to end processes

Arbitrary local targets instead of optimising the way the organisation works together

Buying the cheapest components instead of optimising quality and total cost

Quality checks at the end or outside the process instead of eliminating waste, failures and errors

Interdependent Components

Systems thinking

Understanding variation – using statistics to gain insights

Psychology – how to empower people

Knowledge – learning, defining, predicting.

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